PRIVACY POLICY

Last updated: May 2026

1. INTRODUCTION

Memoirita ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use our website and services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, used, stored, and protected. Please read this policy carefully to understand our practices regarding your personal data.

By accessing our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our website and services immediately.

Memoirita reserves the right to amend, update, or modify this Privacy Policy at any time and without prior notice. Any changes will take effect immediately upon publication on our website. We recommend that you review this policy periodically. Where material changes are made, we will endeavour to notify you via email or a prominent notice on our website. Your continued use of our website following the publication of any amendments constitutes your acceptance of such changes.

2. INFORMATION WE COLLECT

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

Full name
Email address
Delivery and billing address
Telephone number
Payment information (processed securely via our payment gateway; we do not store full card details)
Any correspondence you send to us, including enquiries, claims, or other communications

2.2 Information Collected Automatically

When you visit our website, certain technical data may be collected automatically, including:

IP address — Your Internet Protocol (IP) address is a numerical label assigned to your device by your Internet Service Provider (ISP). We collect and log IP addresses for the purposes of website administration, security monitoring, fraud prevention, and improving user experience. Please note that IP addresses may be dynamic and subject to change, and we are unable to identify a specific individual solely from an IP address.
Browser type and version
Operating system
Referring URLs and pages visited
Date and time of access
Cookie data (see Section 7)

2.3 Information from Third-Party Services

As our website is built and operated on the Shopify platform, certain data is processed and stored on Shopify's servers in accordance with Shopify's own privacy and data security policies. By using our website, you acknowledge that your data may be processed by Shopify as a third-party service provider acting on our behalf. Shopify maintains industry-standard security measures, including firewalls and encrypted data storage, to protect the information held on its servers.

3. HOW WE USE YOUR INFORMATION

We use the personal data we collect for the following purposes:

To process and fulfil your orders, including coordinating delivery and managing returns or claims
To communicate with you regarding your order, shipment, or any enquiries you have submitted
To maintain and improve the functionality, content, and user experience of our website
To comply with applicable legal and regulatory obligations
To detect, investigate, and prevent fraudulent transactions or other unlawful activity
To send you marketing communications, promotional offers, or updates regarding Memoirita's products and services, solely where you have provided your express prior consent to receive such communications

We will not use your personal data for any purpose beyond those stated above without first obtaining your consent.

4. CONSENT & MARKETING COMMUNICATIONS

Where we wish to use your personal data for marketing purposes — including but not limited to promotional emails, product updates, or personalised offers — we will seek your explicit consent prior to doing so. You may grant or withhold such consent at any time.

You have the right to withdraw your consent to marketing communications at any time by contacting us at memoirita.official@gmail.com. Upon receipt of your request, we will cease all marketing communications to you as soon as reasonably practicable. Withdrawal of consent to marketing communications will not affect the lawfulness of any processing carried out prior to such withdrawal, nor will it affect the processing of your data for the purposes of fulfilling existing orders or contractual obligations.

5. DISCLOSURE OF YOUR INFORMATION

Memoirita does not sell, rent, trade, or otherwise transfer your personal data to any third party for commercial purposes.

We may share your personal data with the following categories of third parties solely to the extent necessary to fulfil the purposes set out in this policy:

Shipping and logistics providers — for the purposes of delivering your order (e.g., DHL, FedEx, UPS, Thailand Post)
Payment processing providers — for the purposes of securely processing your transaction (e.g., Stripe)
Platform service providers — including Shopify, which hosts and operates our website and e-commerce infrastructure
Legal and regulatory authorities — where we are required to disclose personal data by applicable law, court order, regulatory authority, or governmental directive, or where such disclosure is necessary to enforce our Terms and Conditions, protect our legal rights, or prevent fraud or unlawful activity

In all cases, disclosure to third parties is limited to the minimum information necessary for the stated purpose. We do not authorise any third-party service provider to use your personal data for their own independent purposes.

6. DATA SECURITY

Memoirita takes the security of your personal data seriously and implements commercially reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, loss, or destruction.

All transactions conducted through our website are processed via a secure, encrypted payment gateway. Our website employs SSL (Secure Sockets Layer) encryption, which you may verify by the presence of the padlock icon in your browser's address bar and the HTTPS prefix in the website URL. Payment card data is processed in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Notwithstanding the foregoing, no method of electronic transmission or data storage is entirely free from risk. Whilst we strive to employ commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable law.

7. COOKIES

Our website uses cookies — small text files placed on your device — to enhance your browsing experience, analyse website traffic, and support website functionality. Cookies may be used for the following purposes:

Maintaining session continuity during your visit
Remembering your preferences and settings
Analysing website usage and performance
Supporting our e-commerce and checkout functionality

By continuing to use our website, you consent to our use of cookies in accordance with this policy. You may configure your browser settings to refuse some or all cookies; however, please note that disabling cookies may affect the functionality of certain features of our website.

8. DATA RETENTION

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. Where you have provided consent for marketing communications, we will retain your contact information until such consent is withdrawn.

9. YOUR RIGHTS

Subject to applicable law, you may have the right to:

Access the personal data we hold about you
Request correction of any inaccurate or incomplete personal data
Request deletion of your personal data, subject to our legal and contractual obligations
Withdraw consent to the processing of your personal data for marketing purposes
Lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any of the above rights, please contact us at memoirita.official@gmail.com. We will respond to all legitimate requests within a reasonable timeframe.

10. AGE OF CONSENT

Our website is intended for use by individuals who have reached the minimum age of legal consent applicable in their country, state, or province of residence. By using our website, you confirm that you meet the applicable minimum age requirement, or that you are a parent or legal guardian who has authorised a minor in your care to use our website and services on your behalf. Memoirita does not knowingly collect personal data from individuals below the applicable age of consent. If we become aware that personal data has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. This Privacy Policy applies solely to our website and services. Memoirita is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policy of any third-party website you visit.